Return & Refund Policy
We offer a 30-day return window on eligible items.
📦 Eligibility for Returns
- Returns accepted within 30 days of delivery.
- Items must be unused, in original packaging, and in resellable condition.
- Proof of purchase (order number or receipt) required.
🚫 Non-Returnable Items
- Customized or special-order items.
- Used or damaged products not caused by shipping.
- Clearance or final-sale items.
📝 How to Start a Return
- Email us at support@screw-caddy.com with your order number.
- We’ll provide a return authorization and instructions.
- Ship the item back using the provided details.
💳 Refunds
- Refunds issued once your return is inspected and approved.
- Funds returned to your original payment method within 5–7 business days.
- Shipping costs are non-refundable unless the return is due to our error.
🔄 Exchanges
If you need a different product or size, please start a return and place a new order.
⚠️ Damaged or Wrong Items
If you receive a defective, damaged, or incorrect item, contact us immediately with photos. We’ll cover return shipping and send a replacement at no cost.